CABA Information Series

 
IS-2007-40: Monetizing Triple-Play and Value-Added Services: The Role of the Customer Experience


This white paper, by Parks Associates, provides context for the customer service and technical support issues that service providers must address as they increase the sophistication of services to the home and requisite hardware and associated software inside the home.

 

 

 

 
 

 


 

 

 

 

 

 

 

 
 
 
 

 

 
 




Download

IS-2007-40
(Adobe PDF File)