Harbor Research surveyed manufacturers about investments in remote access to products in the field. Half of the respondents are already equipping products for remote maintenance and support. The links to the products include wired Ethernet, Wi-Fi, cellular, and satellite. The basic reason is to manage the cost of providing service. Nine vertical markets amenable to remote access were identified: buildings, consumer & home, industrial, healthcare & life sciences, energy, retail, transportation, public safety & defense, and IT networks. Remote access can also be used to optimize performance and upgrade products. Some companies charge separately for remote product management. Examples from various companies are presented.