CABA Information Series


IS-2008-141: 311: The Next Wave


This report from Harvard University explores a telecommunications method for government agencies to communicate with citizens.  “311” is a telephone exchange reserved nationwide for non-emergency calls to the government.  It can become a single portal for citizens to access government services.  Possible benefits and problems with the 311 system are discussed.  A key issue is proper training at the 311 call-center.
















.









.




















































 

 

 

 

 

 

 
 

 


 

 

 

 

 

 

 

 
 
 
 

 

 
 




Download

IS-2008-141
(Adobe PDF File)