Laney College conducted a survey among building managers to assess the training of operations and maintenance personnel to assess the impact on building energy consumption. Existing buildings are operating below par. Methods to save energy may not have been included in the original building design. A transition to high performance buildings requires better-skilled and respected operations personnel, improved tools, and better measurements for better performing buildings. Improved integration among building design, construction, and operation is needed. Gaps must be closed in three areas: people, process, and technology.