This report from the Broadband Forum examines trends among telecommunications providers to integrate customer services for voice, video, and Internet across wired and wireless media. This combined system is called Fixed/Mobile Convergence. There is a movement toward sharing a network transport infrastructure. Connectivity is provided via the wireless network or wired, which offers improved quality of service. Operators may combine customer databases and bills for wired and wireless services. The objective is to provide a uniform Quality of Experience to customers. The organizations involved in convergence technology are reviewed.