CABA Information Series

IS-2004-36: Converged Applications and Enhanced Services Market Study

Converged applications, in the form of products and services, unite telephony and voice over IP (VoIP) networks with data products and services, like email, database, and customer relationship management (CRM) applications. This paper from CompTIA explores customer knowledge and acceptance of converged services. The motivation is primarily cost saving and network integration. Most companies expect to purchase converged services from a “value-added solutions provider.”


(Adobe PDF File)