CABA Information Series

IS-2008-124: CompTIA Sixth Annual Convergent Technologies Research Study: Discovering Trends and Opportunities in International SMB Markets

CompTIA has conducted a survey of small and medium businesses (10-499 employees) in Canada, Germany, US, and UK to determine the role of communications and information technology (IT).  Companies in the following fields were examined: manufacturing, finance, insurance, healthcare, government, and professional services.  Challenges regarding communications and IT include cost, integration with existing communications devices, and difficulty to use.  One-quarter of these companies have converged voice mail and e-mail systems.  17% had an IT security problem in the previous year.  43% of these firms manage their own communications and IT systems.  The average company in the survey spent $40,000 on IT and communications in the preceding year.





















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