CABA Information Series
(IS-2013-53) Oncor uses MDM Data to Boost Operations, Customer Satisfaction
This case study describes how a Texas utility integrated its outage management system with its meter data management system in order to improve its customer service with respect to outage management. The approach describes how the Automated Metering Infrastructure has been leveraged to enhance the awareness and accuracy of power outages and to aid in the diagnosis and resolution. The results indicate that more than half of the outages were resolved before the customers knew about it, and in other cases, failing equipment was identified and repaired before it could result in an outage.